Return and Refunds

Returns
We offer returns only on unopened products purchased within the last 15 days. All requests for a return must be received within the 15 day window, starting from the day your order was delivered. 

It is the customer’s responsibility to cover the return shipping costs. Once we receive the return, we will process a refund.

To start the return process, send an email to us at info@purehempshop.com. Credit card orders will only be refunded to the original card used for the order. If you have any questions about our return policy, please contact us. We are here to help.

Please note, we do not offer refunds on wholesale orders, unless item arrives damaged. 

Replacements
Only damaged and defective goods can be replaced, in such cases, please contact our support team at info@purehempshop.com along with forwarding us any images of the defect/damage. Please contact us within 7 days of when you receive the item. 

We are unable to offer replacements without any proof of defect/damage.

Depending on your location, your replacement item shipping dates may vary.

Exchanges, replacement and refunds due to incorrect and inaccurate addresses in the original order are prohibited as the buyer is solely responsible for providing accurate and timely shipping information.

The management is not responsible for these type of errors and each buyer is responsible to give due diligence in this matter.

Replacements are limited to the original order and any exchanges in brand, potency, design or color of the item is not allowed.

To complete your return, we will require a receipt or proof of purchase, along with important details such as your order number, full name and email used to contact you.

Your item should be returned to our US Fulfillment Center and for further details, please contact our support staff via the "Contact Us" tab or email us at info@purehempshop.com. 

In certain situations, only partial refunds can be granted and any returns done are based on the sole discretion of the brand. The management retains and reserves the right to refuse any refunds or returns should the item be returned in a less than satisfactory state.

The management is in no way responsible for the return costs and all return postage is to be borne and covered by the returnee.

Once your return is received and inspected, you will receive an email to notify you that we have received your returned item along with the approval or rejection of your refund. This may take anywhere between 3-6 business days to be processed.

Exclusions to returns and refunds include incorrect shipping details provided by the buyer in the initial order along with sale bought items.

Late/Missing Refunds
Refunds may take anywhere between 7 to 14 business days to process, depending on the speed of the financial institution processing your request. If you have yet to receive the refund within the time frame, please contact your financial institution along with contacting our support team using the "Contact Us" tab.